Shipping & Returns
Last updated: June 2026
Shipping Policy
Processing Times
Orders are typically processed and shipped within 1-2 business days of payment confirmation. Custom tuning packages and special-order items may require additional lead time - we will contact you directly if there is any delay.
Shipping Destinations
- Canada: We ship to all provinces and territories via Canada Post and courier services (UPS, FedEx, Purolator).
- United States: US shipping is available for most in-stock parts. Import duties, brokerage fees, and applicable taxes are the buyer's responsibility.
- International: Contact us for international shipping availability and rates.
Canadian Customers
- Standard Orders: $20 CAD flat rate (Free shipping on orders over $1000 CAD).
- Exhaust Systems: $80 CAD flat rate for Full Systems; $65 CAD for Delete Pipes.
- Bulk Orders: 10 or more exhaust pieces ship via skid freight at no cost.
- Remote Locations: Flat rate and free shipping may not apply. We will contact you prior to fulfillment with an adjusted freight quote.
North American (US) Customers
- Standard Orders: $37 USD flat rate.
- Exhaust Systems: $111 USD flat rate for Full Systems; $74 USD for Delete Pipes.
- Bulk Orders: 10 or more exhaust pieces ship via skid freight ($500 USD first skid, $250 USD each additional).
- Remote Locations: Subject to manual freight adjustments prior to fulfillment.
International Duties & Tariffs
Shipments outside of Canada may incur TARIFFS and TAXES based on the destination. As a Canadian entity, THE LAB only collects taxes within Canada. All cross-border import duties are the sole responsibility of the consumer and cannot be calculated by THE LAB prior to shipping.
Tracking & Delivery
Domestic shipments typically arrive within 3-5 business days of dispatch. A tracking number will be provided by email once your order ships. Luxx Automotive Boutique Inc. is not responsible for carrier delays once the package has been tendered to the shipping provider.
Local Pickup
Local pickup is available at 10219 95 Ave, Fort St. John, BC V1J 5J5. Select "Local Pickup" at checkout and we will contact you to arrange a time. View on map ↗
Returns & Exchanges
Eligibility
We accept returns on eligible items within 30 days of the delivery date, subject to the conditions below:
- Item must be unopened, unused, and in original packaging.
- Proof of purchase (order number) required.
- Return shipping costs are the buyer's responsibility unless the item arrived damaged, defective, or there was a shipping error.
Non-Returnable Items
- Items that have been installed or show signs of use.
- Custom-ordered or special-order components.
- Tuning files, EZ LYNK AutoAgent devices once activated.
- Software licenses, unlock credits, or digital goods.
- Items marked "Final Sale."
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within 5 business days of delivery at our contact page. Include photos of the item and packaging. We will arrange a replacement or refund at no additional cost to you.
Refund Process
Approved refunds are processed to the original payment method within 5-10 business days of receiving the returned item. You will receive an email confirmation when the refund is issued.
Off-Road & Performance Parts Disclaimer
Many products sold by Luxx Automotive Boutique Inc. - including EGR delete kits, DPF delete kits, exhaust systems, and related components - are sold for off-road and sanctioned competition use only. These products are not legal for use on public roads or streets in Canada, the United States, or other jurisdictions. The purchaser assumes full legal responsibility for ensuring compliance with all applicable emissions regulations.
Luxx Automotive Boutique Inc. does not warrant that any emissions-related performance product complies with the Canadian Environmental Protection Act, the US Clean Air Act, or provincial/state emissions standards. Installing these products on a street-registered vehicle may be illegal and could result in fines or loss of vehicle registration.
Warranty
Products are subject to the manufacturer's warranty where applicable. Luxx Automotive Boutique Inc. will assist in facilitating warranty claims with the manufacturer but does not provide an independent warranty beyond what is offered by the product manufacturer. Labour costs for installation or reinstallation are not covered under any warranty claim.
Contact
For questions about your order, shipping status, or a return request, please email us at info@luxxautomotiveboutique.com. We aim to respond within one business day.