THE LAB
Legal & Policies

Terms of Service

Last updated: June 2026  ·  Governed by British Columbia, Canada law

1. Acceptance of Terms

By accessing or using the THE LAB website (thelab.ca) or purchasing any products or services from THE LAB, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use this website or place any orders.

2. About THE LAB

THE LAB operates as a dual-identity business in Fort St. John, British Columbia, Canada, providing two distinct services:

3. Products & Services

Detailing & Aesthetic Services

Quotes for in-shop or mobile detailing services are estimates only. Final pricing may vary based on vehicle condition, size, and complexity. All work is performed by trained technicians. THE LAB is not responsible for pre-existing damage discovered during a service appointment. Customers are advised to document pre-existing damage before drop-off.

Performance Parts

Parts are sold as described. While we make every effort to ensure fitment guides are accurate, it is the buyer's responsibility to verify compatibility with their specific vehicle before ordering. THE LAB is not liable for labour costs associated with an incorrect parts order.

Custom Tuning

Custom tuning services are performed by certified or experienced technicians. Results vary by vehicle condition, modifications, and platform. Tuning files and data are the intellectual property of the tuner or platform provider (EZ LYNK, HP Tuners, AMDP). No refunds are provided on completed tuning sessions unless a verifiable error was made by THE LAB.

4. Off-Road & Emissions Compliance Disclaimer

IMPORTANT — READ CAREFULLY: Certain products sold by THE LAB, including EGR (Exhaust Gas Recirculation) delete kits, DPF (Diesel Particulate Filter) delete systems, exhaust modifications, and related emissions-altering components, are sold exclusively for:

These products are not legal for use on publicly registered, street-driven vehicles in Canada, the United States, or any other jurisdiction that enforces emissions standards. The purchaser assumes all legal liability for proper use and compliance with federal, provincial, and municipal regulations, including but not limited to the Canadian Environmental Protection Act (CEPA) and the US Clean Air Act. THE LAB disclaims all liability for fines, penalties, or legal action arising from improper use of these products.

5. Pricing & Currency

All prices are displayed in Canadian Dollars (CAD) by default. USD pricing is provided as an estimate based on an approximate exchange rate and may not reflect the exact rate charged by your payment provider at the time of purchase. THE LAB reserves the right to update pricing at any time without prior notice. Prices displayed at checkout are the final prices unless otherwise stated.

6. Payment

We accept major credit cards and other payment methods presented at checkout. Payment is processed securely. THE LAB does not store your full payment card details. All transactions are encrypted via SSL/TLS.

7. Limitation of Liability

To the maximum extent permitted by applicable law, THE LAB shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of our products or services. Our aggregate liability shall not exceed the total amount paid by you for the specific product or service giving rise to the claim.

8. Intellectual Property

All content on this website — including but not limited to text, logos, graphics, photographs, and code — is the property of THE LAB or its licensors and is protected by applicable Canadian and international copyright law. You may not reproduce, distribute, or create derivative works without express written permission.

9. Privacy

Your personal information is collected and used in accordance with Canadian privacy law (PIPEDA). We collect information you provide through contact forms, checkout, and account creation for the purpose of fulfilling your orders and communicating with you. We do not sell your personal data to third parties.

10. Governing Law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Any disputes shall be resolved in the courts of British Columbia, Canada.

11. Changes to Terms

THE LAB reserves the right to update these Terms at any time. Continued use of the website following any changes constitutes acceptance of the revised Terms. We will update the "Last Updated" date at the top of this page when changes are made.

12. Contact

For questions about these Terms, contact us via our contact page.